All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Express Shipping within Australia will take approximately 2 - 4 working days. Standard shipping within Australia will take approximately 5-7 days. For delivery within Australia we use Australia Post
For domestic delivery, you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
Please note that during busy release periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.
Pick Up in Store
All pick up in store orders will be notified with an email when the order is packed, processed and available at our store for collection.
Please ensure that you collect your item as any item at the store for longer than 14 days will be returned to the warehouse and you will have to pay the shipping fee for it to be dispatched.
We ship to most destinations around the world and we use DHL Express for all orders.
Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
For International delivery, you should receive your order within 8 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.
William Street store purchases
Unwanted items purchased in store may be returned within 7 business days of purchase. You must provide the original receipt for the purchased items that are being returned. You will be refunded in the form of store credit, valid for one year, or, subject to availability, you can exchange your purchase. If your item is faulty or not as described, you have different rights (see “Faulty Items” below).
Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase (see “Faulty Items” below).
Items purchased in the William Street store can only be returned to our William Street store.
If you are not 100% satisfied with your online purchase you can return your goods within 14 days of receipt for a store credit or gift voucher. Returned products must be in perfect saleable condition, in the original packaging and with all tags attached. For Australian domestic orders please complete this process via https://360.postco.co/streetx
For international orders please contact our team at email@example.com.
Items purchased online cannot be returned in store and the online store does not accept returns of in store purchases
We cannot accept any returns on underwear, swimwear, or socks for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).
We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.
If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.
This does not apply to items which are discounted by us for an obvious fault.
72 Hour Releases
All 72 hour releases are special made to order items and due to this no refunds or exchanges will be provided.