Refund policy
William Street Store Purchases
Unwanted items purchased in store may be returned within 7 business days of purchase. You must provide the original receipt. You will be refunded in the form of store credit, valid for one year, or you can exchange your purchase subject to availability. If your item is faulty or not as described, see "Faulty Items" below.
Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase. Items purchased in store can only be returned to our William Street store.
Online Purchases
If you are not 100% satisfied with your online purchase you can return your goods within 30 days of receipt for a store credit or gift voucher. Returned products must be unused, in perfect saleable condition, in the original packaging and with all tags attached.
We offer free returns on Australian domestic orders. International returns will incur a return shipping fee, except where items are faulty or not as described.
To initiate a return, email info@streetx.com.au with your order number and reason for return. Our team will provide a return shipping label for eligible domestic returns.
Items purchased online cannot be returned in store. The online store does not accept returns of in store purchases.
Exchanges
We do not hold specific stock for exchanges. To exchange an item, return your original purchase in accordance with this policy and submit a new order online or purchase in store, subject to availability.
Exceptions
We cannot accept returns on underwear, swimwear, or socks for hygiene reasons, except where faulty or not as described.
Specialty Releases
All 72-hour releases, 24-hour releases, and DTG items are made-to-order specialty releases. No refunds or exchanges are provided on these items.
Faulty Items
If your items are faulty or not as described, you are entitled to return them within 30 days of receipt for an exchange or full refund. If returning after 30 days, we may opt to repair or replace before offering a refund. We will cover return postage costs for faulty items purchased online. This does not apply to items discounted for an obvious fault.
EU & UK Customers — Additional Rights
If you are located in the European Union or United Kingdom, you have additional rights under applicable consumer protection law.
Right of Withdrawal: You have the right to withdraw from your online purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, use the Returns & Cancellations link in your account orders page, or contact us at info@streetx.com.au.
Upon withdrawal, we will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal request. Refunds will be issued to your original payment method.
Cancellations: You may cancel your order at any time before it has been dispatched via your account orders page or by contacting info@streetx.com.au.
Exceptions: The right of withdrawal does not apply to made-to-order or personalised items (including Specialty Releases) and underwear, swimwear, and socks for hygiene reasons. Sale items are not exempt from withdrawal rights unless faulty.
Return Costs: EU/UK customers are responsible for return shipping costs unless the item is faulty or not as described.