Returns Policy

William Street store purchases

 
Unwanted items purchased in store may be returned within 7 business days of purchase.  You must provide the original receipt for the purchased items that are being returned. You will be refunded in the form of store credit, valid for one year, or, subject to availability,  you can exchange your purchase. If your item is faulty or not as described, you have different rights (see “Faulty Items” below).
 
Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase (see “Faulty Items” below).
 
Items purchased in the William Street store can only be returned to our William Street store.
 
Online purchases
 
If you are not 100% satisfied with your online purchase you can return your goods within 14 days of receipt for a store credit or gift voucher. Returned products must be in perfect saleable condition, in the original packaging and with all tags attached. For Australian domestic orders please complete this process via https://360.postco.co/streetx
 
For international orders please contact our team at info@streetx.com.au.
 
Items purchased online cannot be returned in store and the online store does not accept returns of in store purchases
 
Exceptions
 
We cannot accept any returns on underwear, swimwear, or socks for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).
 
Exchanges
 
We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.
 
Faulty Items
 
If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund.  If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.
 
This does not apply to items which are discounted by us for an obvious fault.

72 Hour Releases

All 72 hour releases are special made to order items and due to this no refunds or exchanges will be provided.