WILLIAM STREET STORE PURCHASESUnwanted items purchased in store may be returned within 7 business days of purchase. You must provide the original receipt for the purchased items that are being returned. You will be refunded in the form of store credit, valid for one year, or, subject to availability, you can exchange your purchase. If your item is faulty or not as described, you have different rights (see “Faulty Items” below).
Purchases of sale or discounted items are final; no returns are accepted unless the items are faulty and this was not obvious prior to purchase (see “Faulty Items” below).
Items purchased in the William Street store can only be returned to our William Street store.
ONLINE PURCHASESIf you are not 100% satisfied with your online purchase you can return your goods within 14 days of receipt for a store credit or gift voucher. Returned products must be in perfect saleable condition, in the original packaging and with all tags attached. For Australian domestic orders please complete this process via https://360.postco.co/streetx
For international orders please contact our team at email@example.com.
Items purchased online cannot be returned in store and the online store does not accept returns of in store purchases
We cannot accept any returns on underwear, swimwear, or socks for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).
We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.
FAULTY ITEMSIf your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.
This does not apply to items which are discounted by us for an obvious fault.
All 72-hour releases, 24-hour releases, DTG items are made-to-order items and are considered specialty releases. Due to this, no refunds or exchanges will be provided.