These are the terms of service on which we agree to supply to you products ordered on our website https://www.streetx.com.au/. Please read these terms carefully before you submit your order to us.
1.1 Who we are. We are Derive Pty Ltd Trading As StreetX, a company registered in Australia with Australia Business Number 89 255 076 085.
1.2 How to contact us. You can contact us at firstname.lastname@example.org
1.3 How we may contact you. If we have to contact you we will do so by telephone, email or (if necessary) by post, using the contact details you provided to us when placing your order.
2. Your order
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products, because we have identified an error in the price or description of the product, or we have identified your order as attempting to use methods generated by a script, macro, bot or through the use of other automated devices.
2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3. Our products
3.1 Availability. We try to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
3.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.
4.1 The countries we ship to. The countries we ship to are listed here.
4.2 When your order will be shipped. The estimated delivery times are set out on our website here . Once we have despatched your order, we will send you an email confirming that your order is on its way.
4.3 Delivery costs. The costs will be as displayed to you on our website prior to checkout.
4.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery (if possible) or collect the products from a local depot.
4.5 When you become responsible for the product. The product will be your responsibility once delivered to the address you gave us.
4.6 When you own products. You own a product once we have received payment in full.
4.7 Customs duties and taxes.
For customers outside of Australia: You will be responsible for any customs duties or taxes and any other customs requirements when importing products into a country outside of Australia. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.
YOU WILL BE CONTACTED BY THE RELEVANT THIRD PARTY LOGISTICS PROVIDER TO COLLECT PAYMENT OF ANY DUTIES, TAXES AND HANDLING FEES AHEAD OF DELIVERY.
4.8 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 8.2 will apply.
4.9 We are not responsible for delays outside our control. If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5. Price and payment
5.1 Paying for your order. The price of the order and delivery costs (which includes sales tax where applicable) will be in Australian Dollars and will be indicated during the order process. We accept payment for orders by Visa, MasterCard, American Express, PayPal, Afterpay, Zip Pay and Coinbase Commerce.
5.2 For customers based outside of Australia: The price of the order excludes any overseas customs duties or taxes and any other customs requirements when importing products into a country outside of Australia. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under, these circumstances.
6. Returns policy
6.1 Returns. If you are not 100% satisfied with your purchase you can return your products for store credit, provided we get them back within 14 days of the goods being received for online orders and 7 Business days for in-store purchases. Goods returned must be in perfect original sale-able condition in the original packaging and with all tags attached.
We offer free returns on Australian online orders, please fill out the returns form through https://360.postco.co/streetx
We do not offer free returns on international orders and you are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post.
In the event of a refund being provided this will be made to you as soon as possible via the original payment method
If you did not receive a returns form, please contact us via email at email@example.com.
6.2 Exchanges. Due to the limited availability of our products, we cannot hold stock for exchanges. If you are not 100% satisfied with your purchase then you may use our returns policy in accordance with paragraph 6.1 above. If you wish to purchase another item, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products.
6.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.
6.4 Non-refundable items. For hygiene reasons we cannot accept any returns on underwear, swimwear or socks, except where as faulty or not as described. All items listed on sale, including Mystery Boxes are also not refundable.
7. Our rights to end the contract
7.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time, allow us to deliver the products to you.
7.2 You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 7.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
8. Queries and complaints
8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at firstname.lastname@example.org.
9. Our responsibility for loss or damage suffered by you
9.1 Your legal rights. You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.
9.2 Liability. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity (and in each of these cases whether the losses suffered are direct or indirect). This is subject to paragraphs 9.1 and 9.4.
9.4 Loss and damage that is not limited by us. Nothing in these terms and conditions will have the effect of limiting or excluding our liability (i) for death or personal injury caused by our negligence, or (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law, such as your legal rights referred to in paragraph 9.1 above.
10. Other important terms
10.1 We may change these terms and conditions from time to time.
10.2 We may transfer our rights and obligations under these terms to another organisation or deal with them in any other way that we consider appropriate.
10.3 You may only transfer your rights or your obligations under these terms to another person.
10.4 Nobody else has any rights under these terms and conditions. This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
10.5 If a court or relevant authority finds part of these terms are unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
10.7 These terms are governed by Australian law and you can bring legal proceedings in respect of the products in the Australian courts.
11. Pick Up From Store
11.0 The StreetX Pick Up From Store option is currently disabled. Please refer to the below terms for previous and future reference.
11.1 StreetX provides customers with the option to collect online orders from our William Street location under the Pick Up From Store option at checkout.
11. 2 By selecting this option, you acknowledge that StreetX will hold this order at our William Street location for 14 days from the date you are notified that the order is ready for collection
11.3 StreetX will not hold Pick Up from Store orders at our William Street location for more than 14 days from the date an order is made available for collection
11. 4 Once a Pick Up from Store order has been held at our William Street location for 14 days, it will be returned to our Warehouse location.
11.5 Upon the order being returned to our Warehouse location, the customer will be automatically notified and contacted to pay for shipping of their order.
11.6 Once a customer has paid for shipping of their order, the order will be dispatched by Regular Post.
11.7 Any Pick Up from Store order for which shipping has not been paid for by the customer after being contacted by StreetX; and remains at our Warehouse location for an additional 7 days after being returned to the Warehouse location, will be made void.
11.8 Once an order has been made void, a gift card equal to the value of the order will be automatically issued to the email address associated with the order and all the items contained within that order will be returned back into stock and retained by StreetX.
12. Specialty Releases
12.1 All 72-hour releases, 24-hour releases, DTG items are made-to-order items and are considered specialty releases. As the products are made-to-order, shipping of orders containing these products will occur once the product has been printed. Fulfilment of orders containing these products will occur as they are made available to dispatch. Shipping times of orders containing any of the above products are longer than standard timeframes.
12.2 Production timeframes for specialty release items can be 24 hours to 7 days depending on stock held, this will impact order fulfilment for any orders that contain these products. Once the items have been produced orders will be fulfilled from the earliest received.
12.3 Rendr same-day delivery is available for specialty releases, due to these products being made to order Rendr delivery services are only able to be booked by us once specialty release products have been produced.
12.4 Booking Rendr delivery for specialty release products does not mean your order will be printed quicker. If the Rendr delivery option is selected we are not able to offer refunds as these orders will be sent out as a priority once the product has been received.